1 Introduction and General Terms

Welcome to www.cundystreetquarter. This Privacy Notice sets out how we collect, use, disclose and transfer personal data that you may provide to Grosvenor Group Limited “GGL” and its subsidiaries at 70 Grosvenor Street London W1K 3JP. Personal data is information which can identify you, such as your name and address. For the purposes of this Privacy Notice (unless expressly stated, or the context requires, otherwise), ‘we’, ‘us’ and ‘our’ refers to Grosvenor Group Ltd.

Grosvenor Group Ltd (GGL) is the data controller in respect of your personal information for the purposes of applicable data protection legislation.

2 Legal grounds for processing personal data

GGL will process your personal data on the grounds that it is in GGL’s legitimate interest for the effective administration of the website. We also process data if you have given us your express consent such as for obtaining marketing services.

3 What personal information do we hold?

Grosvenor collects and processes the following personal information from you:

• First and last name and email address (if you provide them to us)
• Details of access to our websites and applications including, but not limited to, traffic data, location data and other communication data (such as IP addresses), and the pages that are accessed.

4 How we collect this personal information

We collect information (including personal information) when you visit this site and if you contact us via email.

As you navigate through this site, certain information may be passively collected (that is, gathered without you actively providing the information). This is done by using various technologies and means, such as cookies and navigational data collection, each of which is further described below. You can alter how or if you receive cookies via your web browser settings.

When you visit the Website, we collect your Internet Protocol (IP) address.  An IP address is a number assigned to your computer by your Internet service provider so that you can access the Internet. Grosvenor uses your IP address to diagnose problems with our server, to report aggregate information, to determine the fastest route for your computer to use in connecting to this Website, and to administer and improve this Website. We use Microsoft Application Insights and Google Analytics for collecting this data.

In addition, we gather information such as what browser and which version of it you are using, the type of operating system you have, your internet service provider and which site you came from. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognise when your device accesses our website.

Type of cookies used on grosvenorlondon.com:
“Session” cookies are temporary bits of information that are erased once you exit your web browser window or turn off your computer.  Session cookies are used to improve navigation on websites and to collect aggregate statistical information.

“Cookie consent dismissed” tells this site that you have accepted that we use cookies and prevents the cookie information bar from displaying on your return visits.

“Remember me” stores your email address so it is pre-populated for you when re-visit the Website. The terms on which cookies are used on this Website are set out in the Cookie Notice which can be found at the bottom of each web page.

We may use the information we collect about you to:

• improve the content of this Website to ensure that content is presented in the most effective manner for you and for your computer;
• customize this Website to your preferences;
• communicate with you (including via email or SMS where such contact details have been provided);
• provide you with the information about Grosvenor products and services that you request from us;
• notify you of any changes to our services; and
• administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

5 Where is the information held?

Our website is managed by our Cundy Street Quarter Project team and a carefully selected third party, “London Community Agency” to manage this website by providing the server, the hosting software and support services. It is subject to appropriate security and confidentiality obligations. Data is held on servers within the EEA/EU.

The data is held on server(s) hosted in the UK. We will take appropriate measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.